Typically, the scope and conditions of the Service Engagement evolves during the life of the Service Engagement due to changes to the Client environment and new requirements from Capgemini and other parties involved.. These changes can have impact on the Service Measurements and the agreed level and targets.

Service Measurements including SLAs and targets, should be adjusted as scope and conditions of the Service Engagement changes so they still will be relevant to the services managed by the Service Engagement and supports in taking strategic, tactical or operational decisions. Change Control must be triggered if needed.

Changing the Service Measurements can impact the costs associated with the Service Engagement. These costs should be calculated upfront and approved by Capgemini Delivery Manager. Attention should also be given on the impact of the Service Estimates and Service Estimation Model.